Refund policy
We want you to love what you ordered. If something isn't right, here is how returns work at Fragrance Bliss Co.
Return Window
You may return an item within 30 days of the date it was delivered.
What Can Be Returned
To be eligible for a return, the item must be:
- Unopened and unused, with the original cellophane wrap or factory seal intact
- In its original box, with all contents included (gift sets must be returned complete)
- In the same condition you received it
For health and safety reasons, we cannot accept returns of fragrances, cosmetics or skincare that have been opened, sprayed, tested or used, or whose seal has been removed. This does not affect items that arrive damaged, defective or incorrect (see below).
How to Start a Return
- Email support@fragranceblissco.com with your order number and the reason for the return.
- We will reply within 1 business day with your return approval and a prepaid return shipping label.
- Pack the item securely, attach the label, and drop it off with the carrier. Please keep your drop-off receipt.
Returns sent without prior approval, or without our return label, may not be accepted. Fragrances are classified as flammable for shipping, so our labels always use a ground service. Please do not send returns by air.
Return Shipping Costs
We provide a prepaid return label for every approved return.
- Change of mind or ordered the wrong product: you are responsible for the return shipping cost. The cost of the label we provide is deducted from your refund. We will tell you the exact amount before you ship.
- Our error (the item arrived damaged, defective, leaking, or was not what you ordered): return shipping is free and nothing is deducted from your refund.
We do not charge a restocking fee. Original shipping charges, where they applied, are not refunded.
Refunds
Once your return arrives, we inspect it and process your refund within 3 business days. Refunds go to your original payment method and may take up to 7 business days to appear, depending on your bank or card issuer. If you prefer, you can choose store credit instead, which is available immediately after processing. We will email you when your refund has been issued.
Exchanges
To exchange an item for a different size or product, return the original under this policy and place a new order for the item you want.
Damaged, Defective or Incorrect Items
If your order arrives damaged, leaking, defective, or is not the item you ordered, contact us within 7 days of delivery at support@fragranceblissco.com. Please include:
- Your order number
- Photos of the item, the outer shipping box and the shipping label
We will send a replacement at no cost to you. If the item is no longer in stock, we will issue a full refund instead, including any taxes paid. For leaking or broken bottles, please do not ship the item back unless we ask you to. Reports made after 7 days are reviewed case by case.
Order Cancellations
Orders can be changed or cancelled any time before they ship. Once an order has shipped, it is handled as a return under this policy.
Refused or Undeliverable Packages
If a package is refused, or returned to us as undeliverable because of an incorrect address, we will refund the item once it arrives back to us, less any return shipping charged to us by the carrier.
Contact Us
Fragrance Bliss Co.
3721 13th Avenue, Unit 191, Brooklyn, New York 11218, United States
Phone: +1 347-541-7779
Email: support@fragranceblissco.com